60-Seconds #336 : You Are Annoying Your Customers? Do you know why?

Gavin Jocious has written an article that really struck a note with me. I remember back in 2004, O'Reilly Media came out with a series of books about things that annoy people about technology. They invited people to send in their annoyances for the next book. They had so many coming in they published a whole series of books. But in Gavin's article "You Are Annoying Your Customers... " he asks "Do you know why?" Gavin writes June 30, 2017